Airbnb stops Extenuating Circumstances Policy for personal situations

Guests with reservations of stays and Airbnb experiences with a check-in or start date on or after January 20, 2021, will no longer be eligible to cancel under the policy for a refund due to personal circumstances.

This change means guests with these personal situations will be held to host cancellation policy—and it will be hosts' decision, whether to make an exception and provide a refund.

AFTER: The EC Policy below applies to all check-ins on or after January 20, 2021.

▪︎ Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents

▪︎ Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area

▪︎ Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location.

▪︎ Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

▪︎ Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, [NOTE THIS MUST BE *LARGE* SCALE, NOT JUST YOUR LISTING] volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered

Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples [BELOW] of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations.