Airbnb guests are reporting they get "Choose another place to stay" error message after submitting a booking request.

Choose another place to stay
I’m getting this message, is it still possible to book the house? "Choose another place to stay. Airbnb prevents reservations for entirely homes when a pattern of factors (like location or reservation time) suggests the booking may be unsafe.This restriction is not related to the coronavirus, see Please try a private room or hotel room instead.
We have implemented restrictions that prevent guests from making reservations of entire homes when a pattern of factors suggest that the booking may present higher safety risks (such as parties).
While we know this may be an inconvenience, you still have options. These restrictions don't apply to hotels or private rooms.

Guests confirmed they had no previous negative reviews, the age is over 25, and this was not a local (the same city or within 50 miles radius) trip.

Airbnb confirmed this is an error.

Issue recorded: from March 2020


Status: Solved ✅