To check what your cancellation policy was on cancelled bookings you need to open the confirmation email for this reservation.
Instruction: How can I check what my cancellation policy was on cancelled bookings
- Search your mailbox using "airbnb confirmed XXXXX" keywords where XXXXX is the guest's first name.
- Open the "Reservation confirmed!" email.
- Scroll down to Cancellations
- See your cancellation policy set for this reservation
Expert note: internal Airbnb documentation doesn't display cancellation policy for cancelled trips.
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