To check what your cancellation policy was on cancelled bookings you need to open the confirmation email for this reservation.
Instruction: How can I check what my cancellation policy was on cancelled bookings
- Search your mailbox using "airbnb confirmed XXXXX" keywords where XXXXX is the guest's first name.
- Open the "Reservation confirmed!" email.
- Scroll down to Cancellations
- See your cancellation policy set for this reservation
![](https://airbnbase.com/content/images/2020/04/Screenshot-2020-04-14-at-16.06.39.png)
Expert note: internal Airbnb documentation doesn't display cancellation policy for cancelled trips.