Some guests with eligible bookings say they are not able to get a full cash (not coupon or credit) refund under coronavirus (COVID-19) Extenuating circumstances policy. Guests say on the cancellation page they see either no refund or the Covid-19 reason is missing or credit refund option they don't need.


Instruction how to cancel Airbnb with full refund due to COVID-19
Issue: Some guests cannot get a full cash refund under coronavirus (COVID-19)policy [/unable-to-get-cash-refund-coronavirus-covid19/] When cancelling on Airbnb, guests whose reservation qualifies for Covid-19Extenuating circumstances policy[…

Status: Solved ✅

Information source - public posts on Twitter and Facebook.