In April 2020 Airbnb users complained about referral credits not being correctly attributed to qualifying reservations, despite having successfully met all required criteria and visible as active under user account it is not showing up on the payment page.

I have $40 in AirBnB travel credit that I earned through referrals that I wanted to use on my upcoming $100 reservation to New Haven. On checkout, I noticed that the credit does not appear.

The Airbnb referral program normally gave $25-55 in free travel credits to use towards first reservations if a new user signed up through a valid referral link from a friend. Credits automatically applied on the checkout page of a new reservation worth $75 USD or more, excluding fees and taxes.

Now, the minimum booking value has changed. Credits will not be applying if the reservation value is below $150-250 USD (depending on the region) excluding fees and taxes.

Qualifying criteria for Experience credits has not been updated, referral coupons apply for the first experience booking of $50 or more.

How can guests find their COVID-19 cancellation credits?